Terms and Conditions

Hotels Reservation Policies

Hojuzat Al-Alam for travel and tourism “Hojuzat” seeks to help customers obtain the appropriate services that meet their needs and requirements from hotels or resorts with multiple advantages and the best prices for all destinations worldwide, Before you make a reservation at a hotel through Hojuzat.com, Hojuzat contact centers, or via WhatsApp, you must read the following hotels reservation policies of the company well:-

• By requesting a reservation in a hotel or more of the hotels provided by Hojuzat, whether through the website, Reservations, contact centers, or WhatsApp, you agree to the terms and policies of hotels reservations of Hojuzat Al-Alam for Travel and Tourism.

• Pictures and information on Hojuzat.com or the info we sent to you by e-mail or WhatsApp describe the accommodation, services, and facilities that belong to the hotel or resort and are provided to us by service providers.

• The star rating information for the hotel and the hotel services are information about the hotels providing the services themselves. And some hotels are rated based on customer reviews and experience.

• Hojuzat Al-Alam Company for Travel and Tourism is not responsible for the pictures and information of hotels and resorts. And it belongs to our service providers.

• If the service providers modify the service or withdraw one of the facilities and services, we will notify the customer of such changes as soon as possible and immediately.

• The time it takes to get from the airport to the place of residence (hotel or resort) mentioned on Hojuzat.com or through the contact centers of Hojuzat is approximate and varies according to transportation conditions. And it may take longer to reach the place of the hotel or resort that you have chosen than previously mentioned.

• Hojuzat is not responsible for children's policies, check-in, check-out, additional taxes, smoking, and other details are policies of the hotel or resort. And the customer is responsible read them well before making a reservation.

• Hotels may add additional charges for services such as television, safety deposit boxes, tennis courts, activity rooms, fitness, air conditioning, parking, spa rooms, massage sessions, and other services that we didn’t mention in the description. And Hojuzat Company is not responsible for them.

• Sometimes hotels administrations withdraw some of the services and facilities mentioned in the description for various reasons such as weather conditions, malfunctions, maintenance, or lack of demand for these services by customers. And Hojuzat Company is not responsible for internal changes to the hotel's structure.

• Some of the activities and facilities mentioned in the reservation description on Hojuzat.com may not be available throughout the year, such as sports, water games, and others.

• The expressions used to describe the facilities and services offered by the hotel or resorts are not fixed and may vary from a hotel to another one.

• Hojuzat Al-Alam "Hujozat" is not responsible for the internal requirements of the hotel with customers (such as housing for adults only) and the allowance policy of children.

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Modify and Cancel Hotels Reservations

• Customers can submit requests to cancel or modify the reservation through the Hojuzat website hojuzat.com/ by entering the website with an account and requesting the cancellation or modification of the reservation or by contacting the technical support team of Hojuzat Al-Alam over the phone *****, Or via WhatsApp

• Policies for modifying and canceling hotels and resorts reservations, "including partial or total refund policies for the reservation payment." belong to the hotel, resort, or the service provider. And Hojuzat Al-Alam for Travel and Tourism is not responsible for them

• Hozuzat Al-Alam for Travel & Tourism “Reservations” hojuzat.com/ is not responsible for the hotel, resort, or service provider's refusal to modify or cancel your reservation.

• Hojuzat Al-Alam for Travel and Tourism “Reservation” is not responsible for changing or modifying the name because this is subject to the policies and conditions of the hotel, resort, or service provider.

• If the service provider, hotel, or resort refuses to modify or cancel the reservation, you cannot refund the payment of that reservation.

• Hojuzat Al-Alam Company "Hujozat" is not responsible for refunding the payments for hotel reservations to the customer if the hotel or service provider rejects the customer's request to modify or cancel the reservation.

• Some hotels, resorts, and service providers may charge additional fees to change, modify or cancel a reservation. These fees are for hotels, and Hojuzat Al-Alam Company isn’t responsible for these fees.

• Customers can upgrade the accommodation reservations booked through Hojuzat.com or the Hojuzat contact centers. And according to the reservation policies and conditions of each hotel or resort.

• If the customer wants to leave early from the hotel or resort, the process of refunding the rest payment for the remaining number of nights "which the customer will not benefit from" is subject to the policies and terms of usage of each hotel. And Hojuzat Al-Alam isn’t responsible for them.

• Hojuzat Al-Alam for Travel & Tourism is not responsible for the hotels and resorts' early check-out policy.

• If the hotel agrees to the cancellation, the refund process may take up to six months, depending on the hotel's approval on the refund and transfer of funds.

Flights Reservation Policies

Hojuzat Al-Alam for Travel and Tourism strives to help its customers to get the appropriate flights for their needs at the best prices and lowest costs. , Before you make a flight reservation through Hojuzat.com or the company's official contact centers or WhatsApp, you must read the following flights' reservation policies for Hojuzat Al-Alam for Travel and Tourism well:

• When you request to book one of the flights provided by the Hojuzat website or contact centers or through WhatsApp, you agree to the terms and policies of flights reservations of the Hojuzat Al-Alam company for Travel and Tourism website.

• Pictures and information on the Hojuzat website or sent to you via e-mail or WhatsApp “that describe the flight and its services” are all services of the airline.".

• The flights' classification information in terms of the number of stars and travel classes “(first - business - business class - hospitality - tourism)” and its services belong to airlines companies – “service providers.". And some airlines are rated according to customers' feedback and experience.

• Hojuzat Al-Alam fo Travel and Tourism Reservations is not responsible for the photos and information of the planes. And they belong to our service providers.

• If the airline changes the flight description and its details, the airline will provide the passenger with the change via mail, SMS text, WhatsApp, or call. Our company disclaims any liability for any changes or rescheduling of the flight by the airline.

• Hojuzat Al-Alam Company provides multiple flights in different classes for various airlines, including (economy class, first-class, and business class.) And the services provided and prices vary from one class to another and from one airline to another

• In the case of domestic flights, passengers must be present at the airport three (3) hours before the flight's take-off time unless the airport administration or the airline states otherwise

• In the case of international flights, passengers must be at the airport three (3) hours before the flight's take-off time unless the airport administration or the airline states otherwise.

• Airlines carry passengers, goods, and belongings internationally according to international laws and regulations. And Hojuzat Al-Alam is not responsible for the customer's unawareness of it or not being informed of it before requesting a flight reservation.

• Hojuzat Al-Alam Company is not responsible for children's policies and other details of meals and drinks inside the plane. Each airline has its policies, whether commercial, government, or public aviation. And the customer is responsible for them and is aware of them before making a reservation.

• Airlines may add additional charges for some services like baggage allowance over the airline's allowed limit.

• Some service providers (airlines and airports) may set their policies and conditions. And these policies are mentioned on their website or known to the traveler when he is at the airport.

• Hojuzat Al-Alam Company “Hojuzat” is not responsible for the passenger official documents required, the problems of immigration offices and government departments. The traveler is responsible for the official documents and for bringing the correct passport requirements. Any fault in this may cancel the ticket, and the traveler can't refund the payment.

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Modify and Cancel Flights’ Policies

• Policies for modifying and canceling flights “including the policies of partial or total refund of the ticket." belong to the airlines. Hojuzat Al-Alam Company for Travel and Tourism Reservations isn’t responsible for them.

• Hojuzat Al-Alam Company for Travel and Tourism - Hojuzat website hojuzat.com is not responsible for the airline's refusal to modify or cancel the traveler's flight reservation. We are an intermediary company between the traveler and the airline. And the fees are immediately paid to the airline.

• Hojuzat Al-Alam Company for Travel and Tourism is not responsible for changing or modifying the name as this is subject to the policies and conditions of the airline.

• If the airline refuses to modify or cancel the flight reservation, you cannot refund the payment for this reservation. The airlines' conditions are subject to change and modification according to crises, emergency conditions, and urgent in the world.

• Hojuzat Al-Alam “Hojuzat” is not responsible for refunding the financial payments for the flight reservations to the customer if the airline rejects the customer's request to modify or cancel the reservation.

• Some airlines may charge additional fees to change, modify or cancel a reservation. And these fees are specific to the airline and are not subject to our company policies.

• When the customer chooses the plane seat through the Hojuzat website hojuzat.com or the contact centers of the Hajozat Company, the airline may change the customer's seat. And Hojuzat Al-Alam Company “Hojuzat” is not responsible for this.

• Customers can upgrade the seats they have booked through a booking site and pay the class difference, provided that this is before the departure time and according to the policies of the airline’s conditions.

• Hojuzat Al-Alam is not responsible for upgrading your seat as this is subject to the airline's policies and conditions, and reservations cannot do so without the airline's approval.

• Hojuzat Al-Alam Company clarifies to the customer in advance the class of travel and the type of ticket, as some provisions of low-cost airlines are subject to the imposition of fees on bags or meals for the traveler.

• On indirect flights that stop more than 12 hours, Hojuzat Company for travel and tourism is not responsible for the procedures and policies of providing accommodation, and the responsibility of the airline is either acceptance or rejection.

• Modifying flight schedules "whether the flight schedule is modified or canceled" is subject to the terms and policies of the airline. The customers will be informed of the cancellation or modification and available alternatives through the communication methods mentioned in the booking details.

• If the airline modifies or cancels the flight, the customer can refund the payment (after the airline's approval). or chooses another one among the available alternatives offered by the airline.

• Hojuzat Al-Alam Company for Travel and Tourism is not responsible for the airline's change or cancellation of flight schedules.

• Hojuzat Al-Alam for Travel and Tourism is not responsible for the alternatives offered by the airline after modifying or canceling flight schedules.

• Hojuzat is not responsible for refunding the customer payment if the airline changes flight schedules or cancels the flight. The airline refunds the payments to the customer. And the refund process may be delayed by the airline for periods of up to 6 six months.

• Hojuzat Al-Alam Company “Hojuzat” is not responsible for urgent international conditions that govern airlines, whether by canceling or changing the flight, the airline, and accordingly, the airline decides to refund the payment or save it for the customer to use in a future reservation.

Privacy policy

Hojuzat for Travel & Tourism Reservations respects its customers' right to privacy. And even consider its customers' privacy at the top of its priorities. Therefore, Hojuzat has developed a clear and comprehensive privacy policy that maintains the privacy of customer info and guarantees their right to know how Hojuzat Al-Alam Company deals with their info.

• This policy explains how we treat your info and protect your privacy when you utilize the services of the Hojuzat Al-Alam company website hojuzat.com or its contact centers Hajozat or WhatsApp.

• Hojuzat privacy policy applies to all information collected about you by Hojuzat. This policy describes the types of information we collect about you, how we may utilize your data, and how we protect it.

• We have the right to modify, change or delete one or more items of the Privacy Policy according to what we see of developments, so you must check them from time to time for updates.

• Hojuzat Al-Alam "Hojuzat" is committed to protecting the privacy of its website customers according to the terms of the privacy protection policy published by Hojuzat Al-Alam through its website or sent via text messages or via WhatsApp.

• Browsing, visiting, or utilizing the Hojuzat website means that you agree to all the terms of the privacy policies of this website when completing a reservation through the site, contact centers, or WhatsApp.

• By browsing, visiting, or using Hojuzat.com means that you agree that the info you provide us with is real and legal data that does not violate the procedures and regulations in your country.

• Hojuzat.com privacy policies don’t apply to the websites of our business partners (hotels, airlines, etc.), affiliated companies, or any parties we may refer to on Hojuzat.com.

• We advise you to read the privacy policy of the websites of our business partners (hotels, airlines, etc.), affiliates, or any parties we may refer to on Hojuzat.com.

• When you utilize the services of the Hojuzat website, contact centers, or the official WhatsApp of Hojuzat Al-Alam Company, we will ask you to provide us with some information such as your name, contact addresses, and credit or debit card. And this info will be stored and kept encrypted and in a secure format.

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How to collect info

• To execute and confirm reservations and provide services, Hojuzat Al-Alam Company "Hojuzat" may need to collect some of its customers' info through its website.

• By utilizing one or more of Hojuzat Al-Alam's services, we ask you to provide us with certain information such as your name, contact details, payment methods, and credit card details.

• By utilizing one or more of the Hojuzat services and entering the required info, you agree that we store this info.

• We collect customers' info through their visit to Hojuzat.com or their use of the website services or third-party websites (partners and affiliates).

• We may collect personal info about you that you have publicly posted on your social media profiles or shared with us by posting a comment or post about our Services and our Site.

• We collect info about our customers through the logs of their interactions with us through our website hojuzat.com and details of their travel history and interactions with us on our social media pages.

• This data collection policy is only for Hojuzat.com and does not apply to third-party websites like hotels, airlines, and affiliates.

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What information do we get?

Hojuzat Al-Alam Company - Hojuzat obtains the following info:-

• Transaction details, including details of the itinerary or hotel reservation, interfaces, and dates.

• Personal info: e-mail, name, mobile number, device identification number, and IP address.

• Customers’ preferences and their browsing info on Hojuzat.com or through WhatsApp messaging or contact centers.

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Information Usage Policy

Hojuzat Al-Alam requires some of your info and collects information about you to complete the reservation and many other usages for quality purposes and provide the best customer service, The terms of Hojuzat Al-Alam Company usages policy for customers info are based on the following:-

• When you register on the Hojuzat website with your name and e-mail, we create an account for you on our website that you utilize to book and benefit from the Hojuzat services or when calling Hojuzat Al-Alam contact centers or messaging its customer service on WhatsApp.

• We enter and save the customer's flight and reservation details. And then send the customer's itinerary or call him for help if there is a problem with the reservation.

• Hojuzat Al-Alam Company "Hujozat" has the right to communicate with its customers through e-mail, mobile, SMS, or other means of communication such as WhatsApp for marketing, customer service, and technical support.

• Hojuzat Al-Alam Company “Reservations” has the right to know all the names of the passengers traveling or the names associated with hotel reservations.

• When you book a flight or book a hotel room for others, you must have obtained his consent to use his personal information. And Hojuzat Al-Alam Company's booking steps will be executed accordingly.

• Hojuzat Al-Alam Company “Hojuzat” uses customers' info to make hotel reservations, airlines ticket reservations, and payment transactions for the Hojuzat website services.

• Hojuzat Al-Alam may utilize your info to customize your experience and provide you with services that suit your needs and thus provide you with the best services ever.

• Hojuzat Al-Alam utilizes customer info to review and develop the services and products provided to customers via e-mail, mobile, WhatsApp, etc.).

• Reservations World uses customer data to communicate with them and inform them of new products, services, and offers.

• Hojuzat Al-Alam may utilize e-mail, WhatsApp, or other means of communication to communicate with the customers to respond to his inquiries and help him solve his problems.

• Hojuzat Al-Alam Company - “Reservations” uses customers' info to communicate with them and conduct direct marketing campaigns regarding discounts, new offers, or reservation services in general.

• Customers have the right to cancel their subscription to the Hojuzat Al-Alam newsletters via e-mail, by calling its contact centers “Hujozat.".

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Data protection and confidentiality

• You can contact the Hojuzat Company customer service team - "Hujozat." via e-mail or mobile to obtain any information or inquiries about the privacy policy and information security of Hojuzat Company.

• Hojuzat Al-Alam Company - “Hugazat” takes all necessary terms to protect the privacy of its customers’ info. Hojuzat maintains all customers' info in electronic files with Amazon, according to the Information Policy Agreement, and to ensure that the info isn't accessible to any irresponsible parties.

• Hojuzat Al-Alam Company “Hojuzat” advises its customers to log out of its site every time a customer requests a service or book a hotel room, to maintain the security and confidentiality of information.

• Protecting your personal information when transmitted over the Internet is your responsibility. And it is your responsibility to ensure that your data is securely transmitted to us. So please ensure that you are sending your personal data to us securely.

• Hojuzat Al-Alam for Travel and Tourism is not responsible for any hacking of the information protection procedure we take or any unwanted actions that may occur from any third party.

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Who do we share your information with?

Hojuzat Al-Alam Company “Hojuzat” may have to share some customers' information with some parties to make flight or hotel reservations that the customer wants. We mention these parties in points as follows:-

• All offices of our Customer Service, Technical Support, Marketing, and Sales teams to perform one or more of the previously mentioned tasks.

• Other companies are involved in authorizing and licensing credit cards.

• Immigration and Customs Enforcement offices or other authorities in countries of origin or destination to comply with the law in those countries.

• Parties and organizations that provide us with defined certain services such as booking flights, a hotel room, renting a car, and other services that we may need from other parties.

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Cookies files Policies Agreement

Cookies are the technology used by Hojuzat Al-Alam - “Reservations” to provide customers with customized information from Hojuzat.com.

A cookie is a set of elements that a website or mobile application can send to a customer's browser that stores them through your account. Cookies enable us to see and understand page views and advertisements. And this allows us to determine the number of times a particular page is visited and which categories of services preferred for a defined customer.

Cookies enable us to make our website more user-friendly for the customer. Cookies allow us to save the customer's preferred language according to their last use and other preferences that help the site to provide the best service that meets the customer's needs.

You are not obligated to accept cookies, but you should see the information that came with your browser to learn how you can set it up to notify you of cookies when you enter a website to determine whether or not you accept cookies.

Finally, and in general, we assure you that you must maintain the confidentiality of your account data on the Hojuzat Website and within the Hojuzat Al-Alam company and not inform anyone about it, as it is your full responsibility.